Monitoring consumer outcomes in the single market Second edition of the Consumer Markets Scoreboard

Abstract

This communication presents the results of the second edition of the Consumer Markets Scoreboard and complements the Commission's broader market monitoring exercise1 by providing additional information on the malfunctioning of markets from a consumer perspective. The main objective of the Scoreboard is to identify which parts of the internal market are not functioning well for consumers. The main findings of the Scoreboard are: •Consumers are less satisfied and experience